The kinds of personal information that we collect and hold about you will depend on the circumstances in which it is being collected, including whether we collect the information from you as a customer, participating provider, contractor, stakeholder, job applicant or in some other capacity.
If you request a quote for a product or service offered by our participating providers, we may collect your name, address, email address, telephone number, date of birth and any other information that we need to be able to provide you with the quote. With this information we’ll be able to provide you with a comparison of policies that meet your needs. The information we collect will vary depending on the products you’re interested in. If you decide to apply for or buy a product through us, we’ll ask you for additional information so that we can complete your request. Where it is lawful and practicable to do so, we will allow you to remain anonymous or use a pseudonym.
If you deal with us in some other capacity (for example, as a participating provider, a supplier or a stakeholder), we may collect your name, contact details and any other information you choose to provide to us.
Any personal information that you provide via our website or contact centre (for example, for comparison purposes, to obtain a quote or to purchase products) is collected and stored by Broadband.Compare.
To provide some of our services, we may need to collect and hold your sensitive information). This may be necessary, for example, if you wish to obtain a comparison quote on broadband. We will only collect sensitive information about you when knowingly and voluntarily submitted.
If you provide us with information about your partner or a dependant, you must obtain that person’s permission to give us the information and inform them of this policy.
If we are not able to collect your personal information, or if you provide us with incorrect or incomplete information, we may not be able to provide you with our products or services or do business with you or the organisation with which you are connected.